Frequently Asked Questions
- Is my account federally insured?
- What is the routing/ABA number for MACCU?
- How do I get a free copy of my credit report?
- How do I order checks?
- Why haven’t I received a 1099 for interest earned?
- Does MACCU issue and redeem U.S. Savings Bonds?
- Where do I mail my loan payments?
- I’m planning to travel soon. What do I need to do so my VISA credit card and/or Mastercard debit card works properly?
- My VISA credit card and/or Mastercard debit card is lost. How do I get a new one?
- How do I change my name on my account?
- How do I remove a signer from my account?
- My question hasn’t been answered. How can I find out more information?
Is my account federally insured?
All member deposits are federally insured, in the aggregate, up to at least $250,000 by the National Credit Union Administration (NCUA) a U.S. government agency, through a government-backed federal insurance fund known as the National Credit Union Shared Insurance Fund (NCUSIF), and are backed by the full faith and credit of the United States government. Joint member accounts are insured separately from individual accounts up to a maximum of $250,000. IRAs receive separate $250,000 insurance coverage.
What is the routing/ABA number for MACCU?
Our routing number, also known as our ABA number, is 211690911.
How do I get a free copy of my credit report?
The three major credit bureau reporting agencies have teamed up to create www.annualcreditreport.com. Here you will be able to request your annual free copy as well as find instructions on how to file a fraud alert on your report. You may also request a copy by calling them at 877-322-8228.
How do I order checks?
First-time check orders must be done through the branch. If you are reordering checks with no changes, you can reorder them online through Harland Clarke.
Why haven’t I received a 1099 for interest earned?
The IRS does not require a financial institution to issue a 1099 for accounts that earn less than $10 in a given year. If your account did earn more than $10 and you have not received a 1099, please call us during business hours.
Does MACCU issue and redeem U.S. Savings Bonds?
We no longer issue savings bonds as they are now issued paperless directly through the Treasury Department. You may buy and manage savings bonds electronically safely 24/7 via www.treasurydirect.gov. The Credit Union does redeem savings bonds in all our branches.
Where do I mail my loan payments?
Any of our offices will accept your payments and deposits by mail. Click here for our branch mailing addresses.
I’m planning to travel soon. What do I need to do so my VISA credit card and/or Mastercard debit card works properly?
To protect you and ensure the validity of your card transactions, your transactions are monitored for unusual spending patterns. If you plan on traveling out of the state or out of the country, or intend to make large purchases, please call us in advance so that we can flag your account. Otherwise, card usage may be blocked if it appears your card or account number has been stolen.
If you are traveling outside of the United States, you will need to bring your PIN number along with you. (You received a PIN when you received your new card.) For your VISA card, this number is non-retrievable so it must be ordered. It takes two weeks for it to arrive so please let us know well in advance of your travel plans.
My VISA credit card and/or Mastercard debit card is lost. How do I get a new one?
Call and report the lost or stolen card immediately. Then please call the Credit Union during office hours to discuss your options.
How do I change my name on my account?
Once you have changed your name with Social Security, you will need to complete a membership change card. If you choose to add a joint owner, you can do so at the same time. Once we have the signed application with a copy of your updated identification, we will change your name on our system and place an order for new checks and VISA/debit cards.
How do I remove a signer from my account?
The joint owner can sign a membership change card that instructs us to remove their name, or we can close your existing account by opening a new account and transferring funds.