Please visit this page often for updates to MACCU Branch Protocol and FAQ’s related to COVID-19
MACCU has reduced capacity in our lobbies based on the State of Vermont social distancing guidelines. We also encourage all members to wear masks per the State of Vermont mandate, or to alternatively use our Drive-Thru/Walk-Up Teller Service.
While our lobbies have reduced capacity, ALL BRANCH LOCATIONS remain open and serving our members with normal business hours.
You can conduct your banking business through our Drive-Thru/Walk-Up Teller Service. Loan Officers will support members by telephone, or through our Drive-Thru/Walk-Up.
As always, you can use our online services, Home Banking, Bill Pay with remote check deposit, and our Mobile App to conduct your banking business.
MACCU has many emergency loan assistance options available during this time. We are here to help, please contact a loan officer to learn more about available programs.
Like you, we’re closely monitoring ongoing developments of the novel coronavirus (COVID-19). Our primary focus is on the safety and well-being of our members and employees. We want to update you on important Credit Union wide protocol currently in place, and our ability to respond to any potential impact.
We are prepared and ready to respond
We will continue to take steps to ensure your service will go uninterrupted at the same time keeping our employees and members safe. We’ve implemented the below plan which is currently in place.
- Dedicated Response Team
- Comprehensive and Multi-Phase Pandemic Response Plan
- Proactive education for employees on COVID-19 protection
- Extensive, enhanced cleaning of our branches and ATMs
Additionally, we continue to follow guidance from official local, state and Federal government and public health agencies, including the Center for Disease Control (CDC). We’ll continue to evaluate the situation and determine whether additional steps are needed to support our members and communities. Please keep your contact information up to date so we can stay in touch with you.
What if I am going through financial hardship because of lost wages or unemployment due to COVID-19?
We encourage you to contact your branch. We have several loan assistance options and we can work with you to find the best fit for your situation.
We have options available that include: Skip a loan payment, Deferred payment on loans, Small loans for covering expenses.
What are Economic Impact Payments?
Many Americans will receive Stimulus payment from the IRS. If the IRS has your direct deposit information on file from a recent tax return, the funds will be deposited automatically. If the IRS doesn’t have your direct deposit information, you can provide it to the IRS on the Treasury’s web-based portal. This will allow you to receive the funds through ACH as opposed to waiting for a check in the mail. The Treasury website is still under development.
Why are you using gloves?
We use gloves to prevent the potential transmission of any virus and to protect our members and employees health.
Are you sanitizing money, and should I sanitize money before depositing?
While we cannot sanitize money, we are taking extra steps to be sure to sanitize work stations, drive-thru tubes, pens, and hands frequently. These added steps help towards not contracting the virus.
Why is your lobby closed?
While the lobby doors are locked, our drive-thru lanes are open for business. There is restricted access to our lobbies, if you have business needs where you feel lobby entrance is necessary, contact us and we will handle your request. We are confident that we can continue serving our members through our drive ups, ATM’s, electronic banking services, phone access and other creative measures for the time being.
Have your branch hours changed?
No, our normal hours remain in effect.
When will the lobby reopen?
We will be evaluating when we will reopen our lobbies on a daily basis.
What if I need to come into a branch?
There is restricted access to our lobbies, if you have business needs where you feel lobby entrance is necessary, contact us and we will handle your request. We are available to answer questions by phone, please call us and we will assist you with your banking needs. Member Services is available for assistance during regular business hours by calling your local branch.
- Barre: 802-479-9411
- South Burlington: 802-862-8184
- Springfield: 802-886-8425
- White River: 802-295-7805
- Windsor: 802-674-2508
While branch lobbies are closed, how can I access my account?
First, our drive-thru lanes are open normal business hours. You have several other options to access your account remotely. These include:
- Online Banking
- Mobile Banking
- Remote check deposit (via Mobile App)
- ART- 24-Hour Touchtone Telephone Banking (866-545-1045)
- ATM access (free- Falcon Network, surcharge free- Co-op Network)
- Cash back when making a purchase with your MACCU Mastercard Debit Card
- Bank by mail — all branches continue to process mail received via the U.S. Postal Service
- Check request — use ART, our Telephone Banking system, to request a check be mailed
- Night drop box/mail slot located at all branch locations
How can I open a new account?
You can open a new account by calling the branch most convenient to you. We can send you a membership form electronically or open a new account through our Drive-thru/walk up service.
How do I apply for a loan?
Consumer loan applications are available online at www.maccu.org. You can also apply by calling a loan officer at your local branch. We can complete a consumer loan electronically.
Can someone from my family join the Credit Union during this time?
New members are welcome! Call your local branch and we can send you a membership form electronically.
Is my direct deposit and automated withdrawals impacted?
Rest assured, all direct deposits and withdrawals will continue without interruption.
Who can I contact if there is fraud on my account?
You should contact your local branch during business hours if you suspect suspicious activity on your account.
If you have lost or suspect fraud on your Mastercard Debit Card, call 1-800-528-2273 immediately.
If you have lost or suspect fraud on your VISA credit card, call 1-800-433-0505 immediately.
How do I sign up for Online or Mobile Banking?
You can sign up for Online Banking at www.maccu.org and download our mobile app at Google Play or the Apple App store.
Is there someone I can talk to if I have problems with my account?
Our friendly staff is available during business hours to help you with your account by calling your local branch. You also can email us at email@example.com.
How can I make payments on my loan?
You can make loan payments through our mobile app, online banking and by mailing your payment through the US Postal Service. You can also make an electronic payment through our website http://www.maccu.org and clicking on Quick Links (red arrow on upper right) then PAY MACCU LOAN.
Will you be sending statements and notices?
You will receive statements and notices as you normally do.
How can I deposit a check remotely?
You can deposit a check using your mobile device through our mobile app. We have a night drop box at each of our branch locations- all deposits will be made first thing the next morning. As always, you can mail checks for deposit to your local branch.
My share certificate is coming due. How can I renew it?
If you take no action, your certificate renews automatically per the Truth in Savings Disclosure, usually for the same term (or in the case of a special term- the next lowest term). Changes can be made by calling your local branch.
Is my money safe? Should I take out my cash?
Your money is safe. Deposits are federally insured up to $250k and we are a financially strong CU. You also have access to your money electronically, through online and mobile banking, debit/credit cards, bill payer, etc.